Catford Carpet Cleaning Privacy Policy

This Privacy Policy explains how Catford Carpet Cleaning collects, uses, stores and protects personal data of its customers and prospective customers in the Catford area. It is intended to comply with the UK General Data Protection Regulation and related data protection laws. This Policy applies to all Catford Carpet Cleaning customers and potential customers in our service area, regardless of how you contact us or use our services.

By using our carpet cleaning and related services, you acknowledge that you have read and understood this Privacy Policy. We recommend that you review it regularly, as we may update it from time to time to reflect changes in law or how we operate.

Who we are and scope of this policy

Catford Carpet Cleaning is a local carpet and upholstery cleaning service provider operating in the Catford area. For the purposes of the UK GDPR, Catford Carpet Cleaning is the data controller in relation to the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data.

This Privacy Policy covers personal data we collect from you when you contact us, request a quote, make a booking, receive cleaning services, visit our website, or otherwise interact with us as a customer or potential customer within our service area.

Personal data we collect

We only collect personal data that is relevant and necessary for providing and managing our carpet cleaning services. The types of information we may collect include the following categories.

Identification and contact details: name, title, residential address, service address, billing address, and other contact details you provide, such as messaging usernames where applicable.

Service and booking information: details about the services you request or receive, property type, room descriptions, access instructions, appointment dates and times, notes on specific cleaning requirements, and any feedback you give us.

Payment and transaction data: information relating to payments for our services, such as amounts, dates, and payment methods. We do not store full payment card details, but we may receive confirmation from payment providers that a payment has been authorised or declined.

Communication records: information contained in communications between you and us, such as enquiries, complaints, or messages, whether by phone, text, online forms, or other channels.

Technical and usage information: when you visit our website, we may collect limited technical information such as your IP address, browser type, device identifiers, and basic usage data, primarily for security, performance, and statistical purposes.

Lawful bases for processing your data

We process your personal data only when we have a valid lawful basis under data protection law. Depending on the context, we rely on the following grounds.

Performance of a contract: we use your personal data to provide our services, respond to enquiries, issue quotes, confirm and manage bookings, carry out cleaning at your property, handle payments, and provide customer support. This includes taking steps at your request before entering into a contract, such as providing a quote.

Legitimate interests: we may process your data where it is necessary for our legitimate business interests and where your rights and freedoms are not overridden. This may include managing and improving our services, training staff, maintaining business records, protecting our business and customers from fraud or misuse, and sending limited service-related messages or updates that you would reasonably expect in relation to your booking.

Legal obligations: we may process certain personal data to comply with legal and regulatory requirements, such as tax, accounting, and record-keeping obligations, or to respond to lawful requests from authorities.

Consent: in some cases, we may ask for your consent to process your data for specific purposes, such as sending you certain types of marketing communications. Where we rely on consent, you are free to withdraw it at any time, and we will explain how you can do this at the time we obtain your consent.

How we use your personal data

We use the personal data we collect for the following purposes.

To provide and manage our services: arranging visits, delivering carpet and upholstery cleaning, confirming appointments, adapting to special requirements, and ensuring safe and effective service delivery at your property.

To handle enquiries and customer support: responding to questions, providing quotations, resolving issues, and managing complaints or feedback.

To manage payments and billing: issuing invoices, processing payments through our payment providers, and maintaining necessary financial records.

To operate and improve our business: maintaining internal records, training staff, monitoring service quality, managing risk, and enhancing safety and efficiency of our operations.

To communicate with you: sending booking confirmations, reminders, updates relating to your appointments, and information about any changes to our services or this Privacy Policy.

To comply with legal and regulatory requirements: maintaining records as required by law, assisting with audits, and responding to requests from government or regulatory bodies where we are legally obliged to do so.

Data sharing and processors

We do not sell your personal data. We may share your information with third parties only where necessary and appropriate, and always in accordance with data protection law.

Service providers and processors: we may use carefully selected third party service providers to help us operate our business and deliver our services. These may include payment processing providers, accounting or bookkeeping support, IT and cloud storage providers, scheduling or booking systems, and website hosting or security services. These third parties act as data processors and may only process your personal data on our documented instructions. They are required to keep your data secure and confidential.

Professional advisers: we may share limited personal data with professional advisers such as accountants, lawyers, or insurance providers where necessary for advice, legal claims, compliance, or business management.

Authorities and legal disclosures: we may disclose personal data where required to do so by law, for example to law enforcement agencies, courts, regulators, or government bodies. We may also disclose information where necessary to establish, exercise, or defend legal claims.

In all cases, we limit the personal data shared to what is strictly necessary for the relevant purpose.

Data retention and storage

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. The precise retention period depends on the type of data and the context in which it was collected.

Customer and booking records: we generally retain booking, invoice, and basic contact details for a number of years after the end of our relationship with you, to meet tax and accounting obligations, handle any queries, and maintain necessary business records.

Communication records: messages, enquiries, and related records are kept for a reasonable period to manage our relationship with you and to improve our services, and then either securely deleted or anonymised.

Technical and website data: basic technical logs may be kept for a shorter period to ensure website security and performance, and to protect against fraud or misuse.

When personal data is no longer required, we take steps to permanently delete it or to irreversibly anonymise it so that you can no longer be identified.

Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. Measures may include access controls, secure storage, reasonable device protections, and limiting access to personal data to those who need it for their role and are subject to confidentiality obligations.

While we take care to safeguard your information, no method of transmission or storage can be guaranteed to be completely secure. However, we work to continuously review and improve our security practices to protect your data.

Your data protection rights

As a customer or potential customer of Catford Carpet Cleaning in our service area, you have certain rights in relation to your personal data under data protection law. These rights may be subject to specific conditions and legal exemptions.

Right of access: you can request confirmation of whether we hold personal data about you and, if so, obtain a copy of that data and certain related information.

Right to rectification: you can ask us to correct or complete your personal data if it is inaccurate or incomplete.

Right to erasure: in some circumstances, you may request that we delete your personal data. This right is not absolute and may not apply where we need to retain data to comply with legal or contractual obligations.

Right to restriction: you can ask us to restrict the processing of your personal data in certain situations, for example while we are checking its accuracy or considering an objection you have raised.

Right to object: you may object to our processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing unless we have compelling legitimate grounds which override your interests, rights and freedoms, or we need to process the data for legal claims.

Right to data portability: where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine readable format and to transmit it to another controller, where technically feasible.

Right to withdraw consent: where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before you withdraw consent.

If you wish to exercise any of these rights, please contact us using the details provided when you booked or on our website. We may need to confirm your identity before responding to your request, and we aim to respond within the time limits set by law.

Complaints and further information

If you have concerns about how we handle your personal data, we encourage you to raise them with us first so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection authority in the United Kingdom if you believe your data protection rights have been infringed.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will apply from the date we publish the updated version. We recommend that you review this page periodically to stay informed about how we protect your personal data.