Catford Carpet Cleaning Service Terms and Conditions
These Terms and Conditions govern the provision of cleaning services by Catford Carpet Cleaning to residential and commercial customers in the United Kingdom. By booking any service, you agree to be bound by these Terms and Conditions. You should read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Client means the person, company, or organisation booking or receiving the services.
Company means Catford Carpet Cleaning and any employees, subcontractors, or agents engaged to deliver the services.
Services means any cleaning, stain removal, upholstery, rug, carpet, or related services supplied by the Company to the Client.
Premises means the property or location where the Services are to be performed.
Agreement means the contract between the Client and the Company formed in accordance with these Terms and Conditions.
2. Scope of Services
The Company provides professional carpet, rug, upholstery and associated cleaning services within its operational service area in the UK. The exact scope of work for each booking, including areas to be cleaned and any additional tasks, will be agreed with the Client during the booking process and confirmed in writing or verbally.
Any descriptions of Services on advertising materials or service pages are for general guidance only. The Company reserves the right to adjust methods, products, and equipment used to suit the specific requirements of the Premises, surface materials and level of soiling, provided that the overall nature of the Services remains substantially the same.
3. Booking Process
3.1 Bookings may be made through the Companys approved booking channels, including online forms or other communication methods made available by the Company from time to time.
3.2 When placing a booking, the Client must provide accurate and complete information, including the type of Premises, approximate room sizes, number of items to be cleaned, level of soiling, access restrictions, and any relevant parking or building requirements.
3.3 The Company will provide a quote based on the information supplied by the Client. This quote may be given as a fixed price or as an estimate, depending on the nature of the work. The Agreement is formed when the Client accepts the quote and the Company confirms the booking.
3.4 The Company reserves the right to revise the quote if, upon arrival, the Premises or items to be cleaned differ significantly from the details provided by the Client, or where the condition of carpets, rugs or upholstery requires additional time, treatment, or specialist products. Any revised price will be discussed with the Client before work proceeds.
3.5 The Client is responsible for ensuring suitable access to the Premises at the agreed time. If the Company cannot gain access or is unreasonably delayed due to access issues caused by the Client, a call-out or cancellation fee may apply in accordance with these Terms and Conditions.
4. Client Obligations
4.1 The Client must ensure that:
The Premises are safe, secure and accessible for the Companys personnel.
Electricity and running water are available at the Premises for the duration of the visit.
Any fragile, valuable or easily damaged items are removed or clearly identified to the Company before work begins.
Personal items, clutter and excessive obstructions are removed from areas to be cleaned in order to allow reasonable access.
4.2 The Client must inform the Company of any known risks or hazards at the Premises, including loose floor coverings, damaged fittings, pre-existing stains or damage, or particular sensitivities to cleaning products.
4.3 The Client is responsible for supervising children, pets or vulnerable persons during the visit and ensuring they remain at a safe distance from equipment, chemicals and wet surfaces.
5. Pricing and Payment Terms
5.1 All prices will be provided in pounds sterling and may be subject to VAT if applicable, which will be made clear at the time of booking.
5.2 The Company may require a deposit to secure a booking, particularly for larger jobs or commercial contracts. The deposit amount and due date will be confirmed at the time of booking.
5.3 Unless otherwise agreed in writing, payment is due in full immediately upon completion of the Services. The Company accepts commonly used payment methods as advised during the booking process. Cash payments may be accepted at the Companys discretion.
5.4 For approved commercial Clients or contracted work, the Company may agree to invoice on completion or at agreed intervals. Payment terms will be specified on the invoice. If no specific terms are stated, payment is due within 14 calendar days of the invoice date.
5.5 If the Client fails to make payment by the due date, the Company reserves the right to charge interest on the overdue sum in accordance with applicable UK legislation and to recover reasonable costs of debt collection.
6. Cancellations, Rescheduling and Access
6.1 If the Client wishes to cancel or reschedule a booking, the Client must provide reasonable notice. Unless otherwise stated at the time of booking, a minimum of 24 hours notice prior to the scheduled appointment time is required to avoid a cancellation fee.
6.2 If less than 24 hours notice is given, or if the Company arrives and cannot gain access to the Premises due to circumstances within the Clients control, the Company may charge a cancellation fee of up to 50 percent of the quoted price or withhold any deposit paid.
6.3 The Company will use reasonable efforts to attend at the agreed time but reserves the right to reschedule or cancel appointments due to events beyond its control, such as severe weather, traffic disruption, equipment failure or staff illness. In such cases, the Company will contact the Client as soon as reasonably practicable to arrange an alternative appointment. The Company will not be liable for any loss suffered due to such rescheduling, provided that no charge is made for unperformed Services.
7. Performance of the Services
7.1 The Company will carry out the Services with reasonable care and skill, using appropriately trained personnel and suitable equipment and cleaning products for the task.
7.2 The Client acknowledges that results can vary due to factors such as age and condition of carpets or upholstery, nature of stains, previous cleaning methods and general wear. The Company does not guarantee the removal of all stains or marks and will not be liable if certain stains cannot be removed despite the use of reasonable efforts.
7.3 Drying times can vary depending on ventilation, temperature and fabric type. The Company will provide general guidance but cannot guarantee exact drying times and is not responsible for any consequences of the Clients failure to follow aftercare instructions.
8. Damage, Liability and Insurance
8.1 The Company shall maintain suitable public liability insurance for the Services it provides. Evidence of insurance can be provided upon reasonable request.
8.2 The Client must notify the Company of any alleged damage or issues arising from the Services as soon as reasonably practicable and in any event within 48 hours of completion. The Company reserves the right to inspect the alleged damage or issues before accepting any responsibility or undertaking remedial action.
8.3 The Company shall not be liable for:
Any pre-existing damage, wear or defects in carpets, rugs, upholstery, underlay or fittings.
Colour loss, shrinkage, pile distortion or texture changes arising from the natural characteristics of materials or previous cleaning treatments.
Any indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity.
8.4 Where liability is established, the Companys total liability to the Client for any loss or damage arising out of or in connection with the Services shall be limited to the lesser of the cost of repairing the damage or the total price paid by the Client for the Services in question.
8.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or any other liability that cannot lawfully be limited or excluded under UK law.
9. Waste, Environmental and Regulatory Compliance
9.1 The Company will use cleaning products and methods that are compliant with relevant UK regulations. Where specialist chemicals are used, these will be handled in accordance with safety data sheets and applicable health and safety legislation.
9.2 The Client must inform the Company in advance if there are any particular environmental or allergen-related concerns at the Premises so that appropriate products can be selected where possible.
9.3 The Company will remove and dispose of only such waste as is reasonably incidental to the Services performed, for example, spent cleaning solutions and minor quantities of disposable materials. Any bulk waste, rubbish removal or disposal of large quantities of materials falls outside the scope of standard Services unless specifically agreed in advance.
9.4 All waste generated by the Company will be managed in accordance with applicable waste management and environmental regulations in the UK. The Client remains responsible for any waste arising from the Clients own activities at the Premises.
10. Health and Safety
10.1 The Company will take reasonable steps to ensure that the Services are carried out safely and in accordance with relevant health and safety legislation and guidance.
10.2 The Client must ensure that no one interferes with equipment or enters restricted areas while work is in progress, and that the Company is made aware of any health and safety policies or building rules applicable at the Premises.
10.3 The Company reserves the right to withdraw its personnel from the Premises and to suspend or cancel the Services if it considers that the working environment is unsafe or that health or safety may be at risk. In such circumstances, the Client may be liable for any costs incurred up to the time of withdrawal.
11. Complaints and Rectification
11.1 If the Client is dissatisfied with any aspect of the Services, the Client must contact the Company as soon as possible, and in any event within 48 hours of completion, providing full details of the issue.
11.2 The Company will investigate reasonable complaints and, where appropriate, may offer to re-clean affected areas or provide another form of rectification. Access to the Premises must be granted within a reasonable time to allow any such remedial work.
11.3 Refunds or partial refunds will only be considered where the Company has been given a reasonable opportunity to rectify the issue and has failed to do so, subject always to the limitations of liability set out in these Terms and Conditions.
12. Privacy and Data Protection
12.1 The Company will collect and process personal data only as necessary for the provision of the Services, administration of bookings, and communication with the Client, in accordance with applicable UK data protection laws.
12.2 The Company will take reasonable steps to protect personal information against loss, misuse or unauthorised access. The Client has the right to request access to the personal data held about them and to request correction of any inaccuracies.
13. Amendments to Terms and Conditions
13.1 The Company reserves the right to update or amend these Terms and Conditions from time to time to reflect changes in the law, regulatory requirements, or the way the Company operates.
13.2 The version of the Terms and Conditions in force at the time of the Clients booking will apply to that booking, unless a change is required by law or regulatory authority, in which case the updated provisions may apply.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
15. General Provisions
15.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be severed from the remaining provisions, which shall continue in full force and effect.
15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall be construed as a waiver of that right or remedy.
15.3 The Agreement is between the Client and the Company. No other person shall have any rights to enforce any of its terms.
By proceeding with a booking, the Client confirms that they have read, understood and agreed to these Terms and Conditions.
